Customer Service Tag

Starting a business is very hard, but the actual challenge is in managing and growing it beyond the point of plateau that most businesses reach after the initial demand wanes. As the owner and executive of a language company, it becomes imperative to possess the right knowledge and tools to direct your organization including its people, processes and assets to your strategic objectives. Annemarie Rutz,...

Language company owners start their business with a dream and most realize it by working hard and creating value in the process. However, few entrepreneurs actually sit down and think about inevitability and our legacy as we build these organizations. This week on the Translation Company Talk, we talk about the timing of thinking about an exit strategy. Olga Blasco, a veteran industry leader, discusses...

In this episode of the Translation Company Talk, we sit down with Anna Gargiulo, Chief Sales Officer at Toppan Digital Language. It is an interesting and engaging conversation on the topic of customer centricity in the context of language services. Among the many interesting topics we cover customer centricity at the core of LSP strategy, foundation of the right culture, doing the right thing for...