S02E12: Post Merger Operational Scalability
In this episode, we welcome Paul Doherty back once again to discuss post merger operational scalability in language services organizations. Most mergers happen for the purpose of expanding sales and operational footprint and if not done right, the two merged organizations will experience chaos when combining the operations teams.
We cover the following topics in this episode, please see the time-code for easy access:
| 1. How to market yourself | 02:25 |
| 2. Operational Scalability | 07:14 |
| 3. Why do companies want to acquire another company | 08:40 |
| 4. The mindset of the buyer | 11:25 |
| 5. What is supposed to change and what should stay the same | 15:58 |
| 6. Is there a template for scaling up an operation | 18:58 |
| 7. The role of training in process improvement | 31:25 |
| 8. How to maintain talent | 32:24 |
| 9. The right time and the wrong time to publish a new organisation chart | 35:03 |
| 10. How do you know you have reached the next level | 38:15 |
| 11. The complexities and complications of implementing a change program | 44:12 |
| 12. How to deal with growing pains | 40:58 |
| 13. Why is it so hard to scale up a one million dollar revenue company | 41:50 |
| 14. What is the role of management | 43:06 |
| 15. The role of broker firms | 44:20 |
| 16. Final words of wisdom | 45:44 |
Paul is a seasoned industry veteran with multiple mergers, acquisitions and executive roles under his built, his advice and insights are applicable to every organization within this category.
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