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September 2020

Kocarek is an Essen, Germany, based translation and localization firm that has gone through several iterations of innovation and evolution. In this episode of the Translation Company Talk, we hear first hand experience from Werner Lierz, CEO and Kerstin Küpper, Head of Translation Management, as well as Alexandra Navruzova-Lang, Head of Project Management at Kocarek....

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Customer service is expected in every industry and business transaction, however, it remains far from being ideal in the translation industry. Paul Doherty from Strategy Management Consultants, Ltd. believes that customer service is the cornerstone for all B2B and B2C relationships across all verticals and industries....

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In episode 11 of the Translation Company Talk podcast show, we had the opportunity to speak with Rick Antezana, the President of the Association of Language Companies (ALC). We cover the current state of the translation industry, in particular in the US, in the context of recent developments. Rick talks about regulatory changes affecting our the language service companies, COVID impact on interpreting, accomplishments of...

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Jessica Rathke is a seasoned sales and business development guru in the localization industry. In this episode, I had the opportunity to talk to her in detail about what sales entails, how it has evolved and what works and does in the language services industry. She elaborates in great detail the techniques, challenges and opportunities in selling language translation and related services. For anyone in...

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